Metronet Customer Service Phone Number
Customer Service

Metronet Customer Service Phone Number

No one would be proud of an internet service provider if they do not have a customer service team that helps out when things go south. For users of Metronet, the case is very different.

Yes, the internet company is aware of the importance of a reliable customer service team and have gone ahead to provide them for their customers.

If you have a need to speak with one of them, we’ll provide you with the phone number and other channels that can be used to reach out to Metronet’s customer service team.

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Metronet Customer Service Phone Number

You can call 1-877-407-3224.

If you are interested in speaking with a customer service representative on the phone.

Locations Illinois:

(331) 717-2123

1561 U.S. Route 34 Oswego, IL 60543

(630) 345-6100

1772 S. Randall Rd., Suite 160 Geneva, IL 60134

(779) 222-5011

2688 DeKalb Avenue Sycamore, IL 60178

(309) 386-1307

503 N Prospect Rd., Suite 205 Bloomington, IL 61704

Locations Indiana:

(765) 481-2515

103 S. Meridian Street Lebanon, IN 46052

(317) 739-0770

111 Commerce Dr. Franklin, IN 46131

(317) 798-1800

12415 Old Meridian Street Carmel, IN 46032

(260) 274-0022

146 W. Market St. Wabash, IN 46992

(765) 307-2500

15 S. Indiana St. Greencastle, IN 46135

(812) 519-1115

214 S. O’Brien Street Seymour, IN 47274

(765) 307-2488

2400 Lafayette Rd. Crawfordsville, IN 47933

(812) 316-0525

287 North 15th St. Vincennes, IN 47591

(812) 274-0880

327 W. Main St. Madison, IN 47250

(765) 607-1044

414 N. Earl Ave. Lafayette, IN 47904

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(260) 200-1777

438 N Jefferson St. Huntington, IN 46750

(317) 588-9800

8375 E. 96th Street-*Sales Only Indianapolis, IN 46256

Locations Iowa:

(563) 726-6004

902 W. Kimberly Rd. Suite 7 Davenport, IA 52806

Locations Kentucky:

(859) 785-1107

130 W. Tiverton Way, Suite 160 Lexington, KY 40503.


If you want to reach with writing, you can email Metronet’s customer support team at

You may not want to use this channel if your issues need urgent attention.

Corporate Office Address:

MetroNet Inc.

3701 Communications Way

Evansville, Indiana 47715

United States

Live Chat

There is a live chat feature on their website, and a good choice if you want to get a quick response from the customer service.

You can find the icon anywhere around the lower part of the website’s interface.

Social Media

You may also reach out to Metronet using their official social media profiles on Twitter and Facebook. The customer service also gives a very swift response on those channels.

Services the Customer Service Team Offer

If you are having any of the following concerns, you are at liberty to contact the customer service.

  • Technical Support: The customer service team here is well prepared to handle all sorts of technical issues. Be it a matter of slow internet speeds, connectivity problems, or you just need assistance for setting up your equipment, their trained  technicians can help you throughout the process.
  • Billing and Account Support: Some of the times,you may just have questions about your bill, be in need of changing your subscription, or just have any account-related inquiries, just know that you have a great team waiting behind the keyboard to attend to you.
  • Customer Feedback: Even if you only want to drop feedback about their products and services, they are still available to listen to you. Infact, they use these suggestions or concerns to improve the quality of their services. Don’t stop sharing them.

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What to Expect When You  Reach Out

  • Prompt Responses: Regardless of the medium for which you contacted them, be it by phone, email, or live chat, the customer service team is ready to provide real quick responses. They are very aware that these internet issues can be very frustrating, so it is in their nature to fix it without delay.
  • Friendly and Trained Staff: As part of their commitment to providing quick responses to their customers, they have employed friendly and professional staff who are committed to assisting you in troubleshooting various issues with ease.

What are Metronet’s customer service hours?

You can get the attention of their customer service for 24 hours of the day.

How can I contact Metronet customer service online?

You can reach out to their customer service online by making use of the live chat feature on their website. This is arguably one of the channels you can use if you are looking forward to a quick response.

What types of issues can Metronet customer service help me with?

Below are some of the concerns their customer service can help you resolve.

  • Billing questions
  • Service outages
  • Technical support
  • Installation and setup
  • Account changes

How can I file a complaint with Metronet customer service?

To file a complaint with their customer service, you can call the customer service number as provided above or reach out using the live chat feature on the website.

What is Metronet’s customer service refund policy?

If you are not satisfied with your Metronet service, you are at liberty to cancel your service within 30 days for a full refund, but for those that may cancel their service after 30 days, they will be charged a cancellation fee.

The amount of the cancellation fee will vary depending on the service they were on,  and the length of time they have been their customer.

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Final Thoughts

For a fact, choosing a reliable internet service provider is the surest way to rest easy, knowing that all you need is a customer service team is just one call or click away.

With Metronet, you’ll get 24/7 support, multiple communication channels like phone numbers, email, and a committed team of representatives that are ever ready to address your needs. They are dedicated to making sure your internet is returned to being a smooth experience once again.

No matter what you’re facing, be it a technical hiccup or just having questions about your account, just know that their customer service representatives are always available to see to all of your challenges.

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